Return And Refund Policy
Customer satisfaction is the first priority of Cubic Design. We always provide 100% authentic and original products from the world’s top-notch brands. And always try to deliver the product without any sort of damage. Anyhow if you receive a damaged/ defective or wrong item, we will promptly send you a replacement or issue a full refund after your returning of that product. You will not be charged any additional fees for returning or replacements of damaged or wrong shipments. Return And Refund Policy
See Our Policy
- If you find any defect (damaged or wrong product) after opening the package, inform us (through inbox or hotline) with a photo or video of the defective item as proof.
- Our Customer Relationship Management team will change/replace the product or issue a full refund after consulting with the management.
- If you mistakenly order a wrong product, we will exchange it upon the payment of returning and re-sending costs.
- You must return the original invoice and boxes of packaging the product along with the product.
How to send products back to us and how much will be the cost- Return and refund policy\
- Our Customer Management team will pick up the product from your location, free of cost (**condition applied**). If your location is outside of Dhaka, please send the product to Courier Service. And we will bear all courier service costs for you valid claim.
- If we find your return claim is not valid regarding the product, you have to accept the same product.
Without a proper system for handling returns, these requests can eat up a lot of time, energy, and money with hours spent on customer service emails and spikes in shipping expenses for replacement products, especially after the holidays.